1. Use of Website

You may use our website only for lawful business purposes and in accordance with these Terms. You agree not to use the website in any way that violates applicable laws, infringes the rights of others, interferes with the operation of the website, attempts to gain unauthorized access to any system, introduces harmful code, or misrepresents your identity or affiliation.

We may suspend, restrict, or terminate access to the website or services if we believe a user has violated these Terms or used the website or services in a harmful, unlawful, abusive, or unauthorized manner.

2. Services

CapConnect provides business-to-business revenue support services, which may include outbound sales outreach, cold calling, email outreach, LinkedIn outreach, lead research, appointment setting, CRM support, sales development, customer success outreach, event representation, reporting, and related consulting services.

Specific services, pricing, timelines, deliverables, minimum commitments, renewal terms, cancellation terms, and payment terms may be set forth in a separate proposal, invoice, order form, statement of work, or written agreement. If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control only for the specific conflicting term.

3. No Guaranteed Results

CapConnect works to provide professional execution, consistent activity, and commercially reasonable efforts. However, sales outcomes depend on many factors outside of our control, including market conditions, list quality, offer strength, pricing, timing, competitive dynamics, buyer interest, client responsiveness, and the client’s own sales process.

We do not guarantee a specific number of leads, meetings, opportunities, closed deals, revenue, return on investment, or business results unless expressly stated in a signed written agreement.

4. Client Responsibilities

Clients are responsible for providing accurate information, timely feedback, approved messaging, target customer profiles, product or service details, access to required systems, and any materials reasonably needed for CapConnect to perform the services.

Clients are responsible for the accuracy of claims, offers, pricing, representations, compliance requirements, and product or service information provided to CapConnect. CapConnect may rely on information provided by the client when performing services.

Client delays, lack of access, delayed approvals, incomplete information, or failure to provide required materials may affect launch timelines, campaign performance, reporting, and overall results.

5. Payment Terms

Unless otherwise stated in writing, invoices are due according to the payment terms listed on the applicable invoice, proposal, order form, or statement of work. Services may require payment before kickoff or before continued performance.

Late payments may result in delayed launch, paused services, suspension of work, or termination of services. Client remains responsible for amounts owed for services performed, committed hours, setup work, third-party costs, and any agreed minimum term.

Payments are generally non-refundable once services begin, unless otherwise stated in a signed written agreement or required by law.

6. Service Changes, Pauses, and Cancellations

Any requested change to scope, hours, staffing, target market, campaign direction, deliverables, or timeline may require written approval and may affect pricing, staffing, availability, or expected launch timing.

Cancellation terms, minimum commitments, renewal periods, and notice requirements will be governed by the applicable invoice, proposal, order form, statement of work, or signed agreement. If no separate cancellation language exists, the client remains responsible for any active minimum term, committed services, completed work, and non-cancelable third-party costs.

7. Third-Party Tools and Platforms

CapConnect may use third-party tools and platforms to perform services, including CRM systems, calling tools, email tools, lead databases, automation tools, scheduling platforms, reporting tools, payment processors, and communication software.

We are not responsible for outages, data issues, deliverability issues, pricing changes, account restrictions, policy changes, integration failures, or performance issues caused by third-party platforms. Client use of third-party platforms may also be subject to the terms and privacy policies of those providers.

8. Compliance

CapConnect intends to operate in a professional and compliance-conscious manner. However, clients are responsible for notifying CapConnect of any industry-specific rules, legal restrictions, internal policies, geographic limitations, regulatory obligations, consent requirements, or compliance requirements that apply to their business, products, services, or target customers.

Clients agree not to request or require CapConnect to make false, misleading, deceptive, unlawful, unsupported, or high-risk claims. CapConnect may decline, modify, pause, or stop any campaign activity that we believe may create legal, regulatory, reputational, operational, or commercial risk.

9. Outreach, Opt-Outs, and Do-Not-Contact Requests

CapConnect may process do-not-contact, opt-out, unsubscribe, or similar requests received during outreach activity. Clients agree to honor and maintain such requests where applicable and to provide any suppression lists, opt-out lists, internal restrictions, or compliance requirements that should be used in connection with campaign activity.

Clients are responsible for ensuring that any lead lists, contact data, or prospect information provided to CapConnect may be used for the intended outreach purpose in compliance with applicable laws and contractual obligations.

10. Intellectual Property

All content, branding, designs, graphics, logos, website materials, processes, templates, scripts, playbooks, workflows, documents, software configurations, training materials, methods, and other intellectual property created or owned by CapConnect remain the property of CapConnect unless otherwise agreed in writing.

Clients may use final work product provided by CapConnect for their internal business purposes in connection with the services, subject to full payment of all amounts owed. No ownership rights are transferred unless expressly stated in a signed written agreement.

11. Client Materials

Clients retain ownership of materials, data, trademarks, logos, customer information, product information, prospect information, sales materials, and other content they provide to CapConnect. Clients grant CapConnect a limited license to use such materials as reasonably necessary to provide the services.

Clients represent that they have the right to provide such materials and that CapConnect’s use of those materials for the services will not violate the rights of any third party or any applicable law.

12. Confidentiality

In the course of providing services, either party may receive confidential or non-public information from the other party. Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the business relationship.

Confidential information does not include information that is publicly available, already known without restriction, independently developed, or lawfully received from a third party without confidentiality obligations.

13. Data and Privacy

Use of our website and services may involve the collection or processing of business contact information, communications, form submissions, prospect information, and related data. Our handling of personal information is described in our Privacy Policy.

Clients are responsible for ensuring that any data, lead lists, customer information, or prospect information provided to CapConnect was obtained and may be used in compliance with applicable laws, platform rules, and contractual obligations.

14. Website Content

The content on our website is provided for general informational and marketing purposes only. We may update, remove, or modify website content at any time without notice.

While we aim to provide accurate information, we do not guarantee that website content is complete, current, error-free, or suitable for any particular purpose.

15. Testimonials, Case Studies, and Results

Testimonials, examples, case studies, metrics, or results shown on our website are for illustrative purposes only. Past performance does not guarantee future results. Actual results may vary based on client-specific circumstances, market conditions, offer quality, list quality, sales process, responsiveness, and other factors.

16. Disclaimer of Warranties

The website and services are provided on an “as is” and “as available” basis, except as expressly stated in a signed written agreement. To the fullest extent permitted by law, CapConnect disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and error-free operation.

17. Limitation of Liability

To the fullest extent permitted by law, CapConnect will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, lost data, reputational harm, or business interruption, arising out of or related to the website, services, or these Terms.

To the fullest extent permitted by law, CapConnect’s total liability for any claim arising out of or related to the website, services, or these Terms will not exceed the amounts paid by the client to CapConnect for the specific services giving rise to the claim during the three months preceding the event giving rise to liability.

18. Indemnification

You agree to defend, indemnify, and hold harmless Capital Connect Solutions, Corp., doing business as CapConnect, and its officers, directors, shareholders, employees, contractors, representatives, and agents from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the website or services, your violation of these Terms, your materials or data, your products or services, your instructions to CapConnect, or your violation of any law or third-party rights.

19. Non-Solicitation

Unless otherwise agreed in writing, during the term of any active services relationship and for twelve months after termination, clients agree not to directly solicit for employment or contractor engagement any CapConnect employee, contractor, SDR, manager, or representative who was introduced to or worked with the client through CapConnect.

This restriction does not apply to general job postings or candidates who respond independently without direct solicitation.

20. No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, franchise, employment relationship, fiduciary relationship, or legal agency relationship between you and CapConnect. CapConnect is an independent contractor.

21. Force Majeure

CapConnect will not be responsible for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, labor disputes, internet or telecommunications failures, platform outages, cyber incidents, government actions, changes in law, war, civil unrest, public health emergencies, or other events outside our control.

22. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.

23. Dispute Resolution

Before filing any legal claim, the parties agree to first attempt to resolve disputes in good faith through written notice and reasonable business discussions.

Any legal action arising out of or related to these Terms, the website, or the services shall be brought in the state or federal courts located in Washington, unless otherwise required by law or agreed in writing. Each party consents to the jurisdiction and venue of those courts.

24. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of the website or services after updated Terms are posted constitutes acceptance of the updated Terms.

25. Contact Us

If you have questions about these Terms, please contact us at: